Last Updated: May 2025

At 3 Star Motors, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws.

1. Who We Are

3 Star Motors is a trading name of 3 Star Motors Ltd, registered in England and Wales (Company No. 16063430). Our registered office is located at 101 4th Floor Whitechapel High Street, London, E1 7RA. We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number 1024054. We act as a vehicle broker and credit intermediary.

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title, date of birth
• Contact Data: Phone number, email address, postal address
• Vehicle Data: Vehicle registration number, make, model
• Financial Data: Employment details, income, credit history (for finance applications)
• Technical Data: IP address, browser type, location data, and browsing behaviour (via cookies)
• Marketing Data: Preferences in receiving marketing and communications

3. How We Collect Your Information

We collect personal data in the following ways:

• Directly from you when you fill out forms, request a quote, or contact us
• Through finance application forms
• From third parties (e.g., credit reference agencies or finance providers)
• Automatically via our website (cookies and tracking technologies)

4. How We Use Your Information

We use your data to:

• Provide vehicle and finance quotations
• Process finance or lease applications
• Arrange vehicle delivery or collection
• Respond to your enquiries and manage our relationship
• Comply with legal and regulatory obligations
• Send you marketing communications (only if you’ve consented)

We will only use your personal data when we have a lawful basis, such as your consent, to perform a contract, or to comply with legal obligations.

5. Who We Share Your Information With

We may share your personal data with:

• Our panel of finance providers or lenders
• Vehicle suppliers and logistics partners
• Credit reference agencies
• Regulatory bodies (e.g., FCA, HMRC) where required
• IT service providers and website hosts

We ensure all third parties respect the security of your data and comply with data protection laws.

6. Data Retention

We will retain your data only for as long as necessary for the purposes it was collected, including to comply with legal, regulatory, or reporting requirements. Typically, this is:

• 6 years for finance-related records
• 2 years for marketing data (unless you opt out sooner)
• 12 months for enquiry or browsing data

7. Your Rights

Under UK GDPR, you have rights including:

• Access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (for marketing, etc.)
• Request a copy of your data in a portable format

To exercise your rights, contact us at info@3starmotors.co.uk

8. Cookies

Our website uses cookies to enhance your browsing experience and help us understand visitor behaviour. You can manage cookie preferences in your browser settings.

9. Data Security

We take data protection seriously. All personal data is stored securely using encryption and restricted access controls. We have procedures in place to deal with any suspected data breach and will notify you where legally required.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Data Protection Officer

3 Star Motors, 101 4th Floor Whitechapel High Street, London, E1 7RA

Email: info@3starmotors.co.uk

Phone: 0203 XXX XXXX

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.